Terms of service
Here is the English translation of your terms and conditions:
Brickworld Webshop Terms & Conditions
These Terms & Conditions apply to all purchases made via the Brickworld webshop. By placing an order or using our website, you agree to the conditions below.
1. Identity of the Seller
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Seller: Brickworld
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Address: Lage Kaart 71A, 2930 Brasschaat, Belgium
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VAT Number: [Insert VAT number]
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Email: flash@brickworld.com
2. Product Range
Brickworld offers a carefully curated range of LEGO® products, including new sets, exclusive items, hard-to-find collectibles, and pre-loved LEGO. Product availability is subject to stock and may be updated or modified at any time.
3. Orders
Orders can only be placed online via www.brickworld.be. You can select products and add them to a virtual shopping cart using the "Add to cart" button. If the button is replaced by "Buy now", you can complete the order by clicking this button, after which you will be redirected to the payment page to finalize the purchase.
We do not sell products via the Brickworld website to individuals under the age of 18 or to persons who lack full legal capacity. If you are under 18 or lack full legal capacity, you may browse the website under the supervision and with the permission of your parent or guardian, but you may not complete a purchase or have your name listed on the billing details.
4. Prices and Payment
All prices are in euros and include VAT. Any applicable shipping costs are clearly displayed at checkout. Payments must be made securely online using the available payment methods.
You have the opportunity to review, correct, or delete your details before placing your order. By clicking the "Buy" button, you make a binding offer to purchase the products added to your virtual shopping cart.
After placing your order, you will receive an automated acknowledgment of receipt. This does not mean the order has been accepted.
Your order is accepted when you receive a shipping confirmation email confirming the details of the ordered products, your online payment, and the delivery. It is therefore essential that you provide a correct email address when placing your order.
5. Delivery, Stock, and Shipping
Orders are delivered to the address provided by the customer. The estimated delivery time is displayed at checkout. We strive to process and ship orders within 3 business days.
We cannot guarantee that all ordered products are in stock at all times. We will inform you as soon as possible if a product is unavailable or cannot be delivered on time. If a product is not available in the near future, we reserve the right not to accept your order.
You may request delivery to a different address than your billing address. In that case, price and invoice details will not be included with the delivery, as we assume the delivery is a gift for the recipient. Your price information will be included in the shipping confirmation sent by email.
6. Returns & Right of Withdrawal
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14-day returns: You have 14 days after receiving your order to request a return.
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Conditions: Items must be unopened and in their original packaging, accompanied by proof of purchase.
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Exceptions: Opened or damaged items, custom-made products, and gift cards cannot be returned.
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Return process: Email us at flash@brickworld.be. You will receive a return label and instructions. Returns made without prior notice will not be accepted.
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Return address: Lage Kaart 71A, 2930 Brasschaat, Belgium.
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Damage or incorrect delivery: Contact us immediately and we will resolve the issue.
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Refunds: Upon approval, we will process your refund within 10 business days via the original payment method.
Custom Products / Services:
Products that include a personalized service, such as the creation of a custom PDF building guide for LEGO Wall Art, are considered custom or on-demand services. The fees for these services cannot be refunded, even upon return of the physical product, once the service has been performed or processing has begun.
7. Account Suspension, Blocking, Cancellation, and Order Refusal
Brickworld reserves the right to refuse, hold, suspend, block, or cancel any account or order at its sole discretion. Our goal is to give all LEGO fans a fair chance at our products, including rare and retired sets. To protect both our customers and our platform, we use fraud detection tools to monitor activity. In case of suspected fraud or abuse, we may cancel your order or deactivate your account without prior notice.
To ensure fairness, we also enforce purchase limits and guidelines regarding services such as missing parts or promotions. We may take action, including canceling orders or accounts, if we suspect that you:
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Place multiple orders to bypass product limits;
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Abuse services (e.g., submitting false claims);
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Are involved in or attempting fraud;
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Threaten the integrity or functionality of Brickworld.be;
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Violate other published terms or policies.
Thank you for your cooperation in keeping Brickworld fair, safe, and accessible to all LEGO fans.
8. Liability
Brickworld is not responsible for material errors or inaccuracies on the website or linked external pages. All images are for illustrative purposes only. Brickworld is not liable for material errors, typographical errors, or obvious misprints. Such errors may render an offer void.
9. Customer Service
For questions or complaints, you can contact us at info@brickworld.be or via the contact form on the website. We aim to respond within 2 business days.
10. Agreement to Terms
You may only place an order if you agree to these Terms & Conditions by checking the box "I agree to the Terms & Conditions".
11. Amendments
Brickworld reserves the right to update these terms at any time. The version valid at the time of purchase applies to that specific order.
12. Mobile Marketing Terms of Use
Last updated: September 22, 2026
The mobile messaging service of Brickworld.be (the "Service") is operated by Brickworld.be ("Brickworld.be", "we", or "us"). By signing up for or using the Service, you agree to these terms ("Mobile Terms"). In accordance with Belgian and European privacy regulations (e-Privacy Directive and GDPR), marketing messages via SMS are sent exclusively on the basis of your prior, explicit consent (opt-in). We may modify or discontinue the Service or any of its features at any time. To the extent permitted by applicable law, we may also amend these Mobile Terms at any time. Your continued use of the Service following the effective date of changes constitutes acceptance of those changes.
By subscribing to our SMS service, you give explicit consent to receive recurring SMS/text messages from or on behalf of Brickworld.be at the mobile phone number you provided. Messages may be sent using an automated messaging system.
Service-related messages may include updates, alerts, and information (such as order status, shipping updates, or account notifications). Promotional messages may contain offers, discounts, and other marketing communications (such as abandoned cart reminders).
Participation in this SMS service is completely voluntary and is not a condition for placing an order or making a purchase on Brickworld.be.
Brickworld.be does not charge extra fees for this Service. However, you are responsible for any standard SMS or data charges applied by your mobile carrier according to your plan. Message frequency may vary.
You can unsubscribe at any time, free of charge. Text STOP to [insert phone/shortcode number here] or click the unsubscribe link in the SMS received. You will receive a one-time confirmation of your opt-out, after which no further messages will be sent unless you re-subscribe.
If you are subscribed to multiple mobile messaging services from Brickworld.be, you must unsubscribe from each Service separately unless provided otherwise by law.
For support or help regarding the Service, text HELP to [insert phone/shortcode number here] or contact us at flash@brickworld.be.
If your mobile phone number changes, you must re-subscribe with your new number to continue receiving the Service.
We respect your privacy. Please review our Privacy Policy for more information on how we process your personal data and how you can exercise your rights under the GDPR.