Refund policy

General

We have a 30-day return policy. You may request a return up to 30 days after receiving your order, unless exceptions apply, such as custom or personalized products.

Conditions for returns

To be eligible for a return:

  • The item must be in the same condition as received: undamaged, unopened, and unused, in the original packaging.

  • You must provide a proof of purchase or receipt.

Return procedure

To start a return, contact us at flash@brickworld.com.
Returns must be sent to:

Lage Kaart 71A, 2930 BRASSCHAAT, Belgium

Once your return is approved, you will receive a return label and instructions on how and where to send the package. Returns without prior notification will not be accepted.

For any questions regarding returns, you can always reach us at flash@brickworld.be.

Damage or wrong delivery

Check your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrectly delivered. We will provide an appropriate solution.

Exceptions / Non-returnable items

Some items cannot be returned, including:

  • Pre-loved LEGO, retired sets, opened or damaged items

  • Discounted items and gift cards

  • Personalized products or services (e.g., custom PDF building guides for LEGO Wall Art)

Please contact us if you are unsure whether a specific item can be returned.

Exchanges

The quickest way to get another item is to return the current one and, once the return is approved, place a separate order for the desired item.

European Union – 14-day cooling-off period

For deliveries within the EU, you have the legal right to cancel or return your order within 14 days, without giving a reason.
The item must be in the same condition as received: unworn or unused, with labels, and in the original packaging. A proof of purchase is also required.

Refunds

Once we have received and inspected your return, we will inform you whether the refund has been approved. If approved, the amount will be refunded automatically via the original payment method within 10 business days.
Please note that banks or credit card companies may take longer to process the refund.

If you have not received your refund within 15 business days after approval, please contact flash@brickworld.be.