Help

Need help? Our Help Center is here for you. Whether you need to contact our team, submit a pre-loved LEGO form, learn more about our loyalty program, or find answers to frequently asked questions, we'll get you to the right place in just a few clicks. Because LEGO fun should never be complicated.

How can we help you?

  • Contact Us

    Have a question or request? Send us a message and our team will get back to you as soon as possible.

    Contact us 

  • Delivery & Returns Information

    At Brickworld you enjoy fast delivery within the Benelux and EU, clear shipping costs, and a simple 30-day return process for unopened LEGO® sets.

    More information 

  • About Us

    Interested in us? We're flattered! At Brickworld, we share our passion for LEGO® with collectors and builders of all ages, with a focus on quality, service, and fun.

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Unique questions that are equally important

Less frequently asked questions

Where can I find Brickworld's terms and conditions?

Our full terms and conditions explain the guidelines for safe, fair, and enjoyable shopping at Brickworld. You can read them on our General Terms & Conditions page .

How does Brickworld protect my personal data?

We take your privacy seriously and have strict policies in place to protect your data, whether you shop online or communicate with us in other ways. Details can be found in our Privacy Policy .

How does Brickworld handle refunds?

We offer clear refund guidelines to ensure a smooth process. You can find all the steps and terms in our Refund Policy .

What happens if there is an error on the website?

If a material, pricing, or listing error occurs, we reserve the right to correct it and adjust the order if necessary, as described in our Terms and Conditions.

Can I get help if I don't understand a policy?

Absolutely! If anything is unclear in our legal documents, please contact us via our contact form. Our team will be happy to help.